Support

Services

IT Support Services

At First 4 IT, we believe our clients should be able to choose the kind of support that suits both their needs and budget. We clearly define what is included in each service; you simply choose the one that suits your business most.

Services and Costs

Services

Remote
Support

First
Aid

Safe &
Secure

Peace Of
Mind*

Systems audit, report and
recommendations

Asset tagging
of supplied hardware by
First 4 IT

Unlimited telephone
support

Unlimited break-fix
support

Remote
only
Remote
only
Remote &
On-site
Remote &
On-site

Remote response / repair
times (in hours)

from
4 x 4
from
4 x 4
from
2 x 2
from
2 x 2

On-site response / repair
times (in hours)

from
4 x 4
from
2 x 2
from
2 x 2

Admin requests
(none break fix incidents
a month)

5

10

Pro-active
monitoring

Cost per workstation

(per month)

£15
£18
£20
£22

Cost per server

(per month)

£45
£50
£60
£65

* Geographical restrictions apply
All prices quoted are subject to VAT and Terms and Conditions. Prices effective from March 2010