Hardware / Equipment Protector

Services

Hardware / Equipment
Protector Plan

The technology industry is renowned for its relentless research and development, continually releasing stronger, faster, more efficient hardware to align the demands of business. However, with every newly released product there is invariably another product that is discontinued. The manufacturers only retain a limited stock of parts pertaining to that product; therefore, as your IT hardware ages, replacement parts become harder to locate and increase in cost – simple supply and demand. In an ideal world we would recommend an upgrade, but that is not always possible.

First 4 IT’s Protector Plan offers your business the ability to extend the potential life of your hardware by offering a replacement parts warranty on selected key IT equipment.

Services and Costs

The Protector Plan and Protector Plus gives you reassurance that all the relevant components are held in stock and if you need them, they will be with you in pre-agreed response time at no additional cost.

Plans

Equipment
covered

Protector Plan

Hardware replacement & maintenance,
either an (8 or 4) hour response and (8 or 4)
hour fix, Monday to Friday, 9-5.

Please note - The engineer will replace the faulty part(s) and ensure the hardware is repaired. The Protector Plan does not include the engineers time to re-configure the hardware and return it to its original operating state prior to failure. The Protector plan is suited to a business with internal IT resources.

From 60p per day

Cisco
Nortel
3Com
Allied Telesyn
Watchguard
Extreme
Nokia
Dell
HP
IBM
Sun
Baystack
Draytek
Gandelf
Check Point
Zyxel
Planet
Perle
Newbridge
Netgear
Lucent
Juniper
Chase
Axis

Protector Plus*

Hardware replacement & maintenance,
either an (8 or 4) hour response and (8 or 4)
hour fix, Monday to Friday, 9-5.

Plus – The Protector Plus offers your business
preferential hourly and daily rates against
engineer support services, providing a 20% discount
from our standard rates (see general labour charging
structure).

20% Discount

From 99p per day

* Geographical restrictions apply
All prices quoted are subject to VAT and Terms and Conditions. Prices effective from March 2010